Privacy Policy

1. Information we receive

• Contact and business information you provide, such as name, company, email, and assessment responses.
• Purchase and subscription status supplied by Stripe. GovDocReady AI does not directly receive your complete card number.
• Messages and support requests you send us.
• Basic technical and security information that our hosting providers may process, such as IP address, browser type, and request logs.

2. Assessments and package generation

The free readiness assessment is designed to run in your browser. For paid package generation, detailed profile answers are used to create your download and are not stored in our generation log. We retain the checkout session identifier, customer email, company name, test/live status, and first and most recent generation times to administer access, support, and the refund policy. Do not enter classified, CUI, regulated, or highly sensitive information. Downloaded files are saved to the device you choose.

3. How we use information

We use information to provide and support the service, fulfill purchases, communicate about accounts and renewals, prevent fraud and abuse, maintain security, comply with law, and improve the product. We do not sell personal information.

4. Service providers

We may share information with service providers that help operate GovDocReady AI, including Stripe for payment processing and our website hosting providers. They process information under their own terms and privacy practices. We may also disclose information when required by law or to protect rights and security.

5. Retention and security

We retain information only as reasonably needed for the purposes described above, legal obligations, dispute resolution, and legitimate business records. We use reasonable safeguards, but no online system is completely secure.

6. Your choices

You may request access, correction, or deletion of information we control, subject to legal and operational retention requirements. You may also cancel renewal. Send requests to pingcipher-GovDocReadyAI@yahoo.com.

7. Children and changes

The service is for businesses and is not directed to children under 13. We may update this policy prospectively and will post the revised effective date here.